OUTAGE REPORTING & EMERGENCIES
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We’d love to hear from you! Our friendly team can be reached Monday through Friday, from 8:30am—5:00pm. Just complete the form below to contact us, and we’ll reply as soon as we can.
How do I set up a new account?
If you have never held an account with BELCO, you can apply for new service online. Please allow 1-3 business days to process your new service request. Please note that there is a $50 service charge for connection of service. There is no charge for landlords/homeowners. A $150 deposit is required by non-Bermudian residents. The deposit, plus accrued interest, will be applied to the final bill upon termination of service. For our Customer Experience contact details, click here.
How do I close my account?
A BELCO account can only be closed by the account holder. The account holder will need to contact Customer Experience to request the date for account closure, noting that this will be the date the electricity service will be disconnected. Service disconnections require two business days’ notice, excluding weekends, and public holidays.