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Terms & Conditions

Our Refund Policy
At BELCO we are committed to ensuring any money owed to customers is returned under appropriate circumstances. Below you’ll find details of our refund policy and how you can help to ensure refunds are processed as smoothly as possible.

Active Accounts (currently being supplied by BELCO)
If you believe your account is in credit and you require a refund, please contact our Customer Experience Team via phone on (441) 299-2800 or via e-mail at info@belco.bm. Our Customer Experience Team will verify any credit balance owed and then contact you to discuss your preferred refund method, where appropriate. For a refund to be made directly into your bank account, please remember to have your BELCO account and banking details on hand when contacting us.

Closed Accounts
Your final statement will confirm any credit balance remaining and you should contact our Customer Experience Team to discuss your preferred refund method. If there is another active account in your name with balance owing, the balance may be transferred to that account. For refunds by bank transfer, please remember to have your BELCO account and banking details on hand when you contact us.

Consumer Data Privacy Policy and Security Capabilities
We respect the privacy of, and are fully committed to, preserving the privacy of our users. This statement has been formulated to disclose our information gathering methodology as well as disseminating practices for this website. If you are submitting personal details, credit card numbers or other information over the Internet that you wish to remain private, please note, that while all attempts are made to secure information transmitted to this website, there is a possibility that information submitted may be observed by a third party while in transit.

Our website has security measures in place to protect the loss, misuse and alteration of the information under our control. Only certain employees have access to the information you provide us. They have access only for data analysis and quality control purposes.

We encrypt certain sensitive information (such as credit card information) using Secure Sockets Layer (SSL) technology to ensure that your Personally Identifiable Information is safe as it is transmitted.