Customers

BELCO is powering Bermuda’s energy future, making energy smarter, cleaner, and more affordable.

Fuel Adjustment Rate

Current Rate:

16.610¢

per kilowatt-hour

sold for all meter readings taken on or after October 1, 2021, until further notice.

What is the fuel adjustment rate?

  • The Regulatory Authority sets the fuel adjustment rate every quarter based on a calculation that includes the cost of fuel and projected usage.
  • As the actual cost of fuel changes on the world market, the fuel adjustment rate changes. World market prices fluctuate greatly due to the growing demand for fuel around the world, limited refineries to process crude oil, and the impact of political, economic and other events.
  • The cost of fuel for BELCO is made up of: the actual cost of the fuel purchased on the world market, plus transportation and a static Bermuda Customs duty of $31.79 per barrel.
  • BELCO endeavours to minimise the cost to the customer by negotiating the best possible prices, purchasing when the market is low, selecting the most economical fuel and maximising plant efficiency. BELCO does not profit when the fuel adjustment rate increases.
  • The fuel adjustment rate is announced in The Royal Gazette by the first day of each quarter.

Graduated Facilities Charge

 

The Graduated Facilities Charge covers the cost of specific infrastructure and business services required for each metered connection. It is based on each customer’s average daily kilowatt hour (kWh) consumption over the previous 12 month period, which would be reassessed monthly updating the Annual Rolling Average.

TIER DAILY KWH USAGE CHARGE
1 0 – 10 kWh $19.04
2 10 – 15 kWh $28.57
3 15 – 25 kWh $38.05
4 25 – 50 kWh $59.53
5 50+ kWh $90.48
Net Metered Customers $39.29

What is the graduated facilities charge?

The Facilities Charge covers the cost of specific infrastructure and business services required for each metered connection. The Graduated Facilities Charge is based on each customer’s average daily kilowatt hour (kWh) consumption over the previous 12 month period, which would be reassessed monthly updating the Annual Rolling Average.  It is revenue neutral to BELCO and will not provide any additional profit to the utility.

The graduated Facilities Charge, previously approved by the Energy Commission, reduces costs for lower usage residential customers and slightly increases the overall cost for those who consume the highest number of kilowatt hours (kWh) per month.

Please note: When a customer moves location, a new account is created.  All new accounts are automatically assigned to the median tier Graduated Facilities Charge for the first month so that the average daily kilowatt hour (kWh) consumption can be determined for the new location (as no historical trend exists).  The account is then assigned to the appropriate Graduated Facilities Charge in the second month to align with actual average daily kWh consumption recorded during the first month.
The only exception to the proposed Graduated Facilities Charge is for customers on BELCO’s Net Metering Programme who will remain on a fixed $39.46 per month charge. Customers on the Net Metering Programme draw energy from the grid when needed and intermittently sell excess power back to the grid when their consumption is less than what is being produced by their personal renewable energy systems.

The cost of Net Metering is subsidised by all rate payers, including lower usage customers whom this proposal is targeted to help. It would be unfair for rate payers to further subsidise customers already benefiting from the Net Metering Programme.

How to pay your bill

Payments are easy with one of these options

Pay Online: belco.bm

With Mastercard, Visa or American Express. With on-demand debit – provide your bank details and you select when to debit payment from your bank.

Pay Online: Your local bank

Setup BELCO as a payee using your BELCO account number. Remember to pay 2 days in advance of the discount deadline to ensure that the discount is automatically applied.

Pay with Automated Payments

  • Sign up for direct debit – provide your bank details and your account will be automatically debited before the discount deadline.
  • Sign up for auto credit card payment with Mastercard, Visa or American Express.

Pay Via ATM

Setup BELCO as a payee using your BELCO account number. Remember to pay 2 days in advance of the discount deadline to ensure that the discount is automatically applied.

Pay Via Partner Payment Centre

  • West: Somerset Marketplace – 48 Somerset Road, Somerset Village
  • Central: BELCO Head Office – 27 Serpentine Road, City of Hamilton
  • Central: Washington Mall Money Shop – 20 Church Street, City of Hamilton
  • East: King’s Square Money Shop – 3 Bridge Street, Town of St. George 

Please note that receipts will be provided at all of our Partner Payment Centres.

Our refund policy

How to save

Energy efficiency tips

Go Cold Save more

Use cold water for laundry to save energy and money. About 90% of the energy used by washing machines goes to heating the water.

Rates & service rules

BELCO’s rates and service rules are set by the Regulatory Authority of Bermuda, an independent regulatory body that is responsible for setting electricity rates since 2016.

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Electricity Theft

Electricity theft is costly, dangerous and illegal. Electricity theft raises your cost of electricity and also creates the risk of fire and electrocution. BELCO will prosecute electricity theft, vandalism and tampering to the fullest extent of the law. Because electricity theft impacts everyone, BELCO makes it easy to report suspected electricity theft in Bermuda. Please email us for more information.